Essential Info

Reservations

Please contact us toll-free on 1-800-596-2337 (1-250-352-3226 if you are outside of North America) OR use the online form, found by using the ‘Check Availability’ link.

We do not require a deposit in advance. No money will be charged to your card until your check-in date.

Arrival and check-in times

Check-in is 4-7pm Pacific Time. However, we’ll do whatever we can to accommodate you, so let us know your arrival plans, as we will always try to be flexible.

Payment options

Visa, Mastercard, Interac/Debit, and Canadian dollars.

Cancellation Policy

We realize that changes in your travel plans might occur, and that you may need to cancel your booking. As a small business, this affects us greatly; hence as much notice as possible would be appreciated.

All cancellations incur a $25 administration charge, refunded if any room is re-booked within 2 months. Notice of cancellation of any part of your stay must be given by 4pm at least 7 full days before your intended date of check-in to avoid full room charge. We will refund any nights we are able to re-let, and we strongly suggest travel insurance to protect you from changes to your plans which are beyond your own control.

Checkout

10.30 (11.00am for Willow Suite) unless by special arrangement. We will do whatever we can to accommodate your itinerary, but, as we are a small business, please understand that we need to clean the rooms as soon as possible to have them ready for the afternoon check-ins.

Pets

Although we are dyed-in-the-wool animal lovers, we regret that we don’t have the facilities to accept pets at the inn.

Smoking

We have a garden terrace with great views, and a rear sun-deck, which we are totally rebuilt for 2008, and smokers are welcome in these outside areas.